Privacy Policy

1. Introduction

Coastal Eco Heating & Air ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Schedule an appointment
• Sign up for our newsletter or promotions
• Create an account on our website

This information may include:

• Name and contact information (email, phone number, address)
• Service address and property details
• Payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send you service updates, promotions, and marketing communications
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
• Business Partners: Partners who help us provide services (manufacturers, suppliers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, sale, or transfer of business assets

We do not sell your personal information to third parties for their marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Text Messaging

By providing your mobile phone number and checking the applicable SMS consent boxes on our forms, you agree to receive text messages from Coastal Eco Heating & Air. We offer two separate types of SMS communications, each requiring independent consent:

Transactional/Informational Messages

By checking the transactional SMS consent box, you agree to receive informational messages including:

• Appointment confirmations and reminders
• Service reminders and maintenance notifications
• Account notifications and updates
• Payment reminders

Message frequency may vary based on your service activity. You may opt out at any time by replying STOP to any transactional message.

Promotional/Marketing Messages

By checking the promotional SMS consent box, you agree to receive marketing messages including:

• Special offers and discounts
• Seasonal service specials
• Exclusive deals and promotions
• Service plan and membership offers

Message frequency may vary, up to a maximum of 4 messages per month. You may opt out at any time by replying STOP to any promotional message.

Independent Consent

Consent for transactional and promotional messages is collected independently. You may opt in to one, both, or neither type. Opting out of one type does not affect the other. SMS consent is not a condition of purchase.

Costs

Message and data rates may apply depending on your mobile carrier plan. Coastal Eco Heating & Air does not charge for SMS messages, but standard carrier rates apply.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a confirmation message and no further texts of that type will be sent unless you re-subscribe.

Help

For assistance, reply HELP to any message or contact us at (409) 599-1948.

Your Privacy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We retain records of SMS consent (date, time, method, consent type) for compliance purposes.

Carrier Compatibility

SMS services are compatible with all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data
• Object to processing of your information

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: