Privacy Policy

1. Introduction

Coastal Eco Heating & Air ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Schedule an appointment
• Sign up for our newsletter or promotions
• Create an account on our website

This information may include:

• Name and contact information (email, phone number, address)
• Service address and property details
• Payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send you service updates, promotions, and marketing communications
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
• Business Partners: Partners who help us provide services (manufacturers, suppliers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, sale, or transfer of business assets

We do not sell your personal information to third parties for their marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Text Messaging

By opting in to receive text messages from Coastal Eco Heating & Air, you agree to these terms.

How You Opt In

You can opt in to texts from us in any of these ways. SMS consent boxes always start unchecked.

• On our contact form, by checking one or both of two separate boxes: one for texts about your appointments and service, one for promotional texts
• On our booking and quote forms, by checking the box for texts about your request
• On our request forms, by choosing Text as the way you want to hear back, which covers texts about that request only

By opting in, you confirm that you are the subscriber or authorized user of the mobile number you provided and that you are authorized to consent to receive text messages at that number.

Texts About Your Request or Service

If you opt in to texts about your request or service, or choose Text as your contact method, we may send:

• Confirmations, updates, and follow-ups about your request or estimate
• Appointment confirmations and reminders
• Service reminders and account notifications
• Payment reminders

Message frequency varies based on your service activity.

Promotional Texts

Our contact form has a separate, optional box for promotional texts. If you check it, we may send:

• Special offers and discounts
• Seasonal service specials
• Service plan and membership offers

Message frequency varies, up to a maximum of 4 messages per month. Choosing Text on a request or quote form, or checking a box for texts about your request, does not sign you up for promotional texts.

No Purchase Required

Consent to receive text messages is not a condition of purchasing any goods or services.

Costs

Message and data rates may apply depending on your mobile carrier plan. Coastal Eco Heating & Air does not charge for SMS messages, but standard carrier rates apply.

Opting Out

You can opt out at any time by replying STOP to any message. Replying STOP stops all texts from Coastal Eco Heating & Air, both texts about your service and promotional texts. You will receive one message confirming you are unsubscribed.

Help

For assistance, reply HELP to any message or contact us at (409) 599-1948.

Your Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We retain records of SMS consent (date, time, method, consent type) for compliance purposes.

Carrier Compatibility

SMS services are compatible with all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

On some pages we use Microsoft Clarity to see how visitors use the site, including session replays and heatmaps of clicks and scrolling. If you arrive on one of those pages, the recording may continue as you move through the rest of the site, so we can see the whole path rather than a single page. Text you type into our forms is masked, so your name, phone number, email, and message are not recorded, and we do not record the page you use to manage an existing appointment. Clarity sets cookies, and Microsoft processes this information. You can read how Microsoft handles it in the Microsoft Privacy Statement. If you would rather not be recorded, turn on Global Privacy Control in your browser and we will not load Clarity, or block cookies through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data
• Object to processing of your information

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: